Privacy Policy — Silenthought
Last Updated: May 2026
Website: https://silenthought.com
Governed by: Personal Data Protection Act 2010 (PDPA), Malaysia
Who We Are
Silenthought is a printing and design services business based in Teluk Intan, Perak, Malaysia. Our website address is https://silenthought.com. We provide custom printing services including stickers, banners, business cards, certificates, invitations, and more.
Business Registration (SSM): JM0634010-M
Contact: silenthought.graphic@gmail.com
Phone: 016-9311 786
Information We Collect
When you use our website or place an order, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Uploaded design files and artwork
- Order details and purchase history
- Payment transaction references
- IP address and browser information (for security purposes)
How We Use Your Information
Your personal information is used to:
- Process and fulfil your orders
- Communicate with you regarding your orders, enquiries, or support requests
- Send order confirmation and status updates
- Calculate shipping costs and arrange delivery
- Comply with legal and regulatory obligations
- Improve our website and services
We do not use your personal data for unsolicited marketing without your consent.
Design Files & Google Drive
When you upload design artwork through our website, your files are securely stored in our Google Drive account for production and order fulfilment purposes. These files are:
- Accessible only to Silenthought staff
- Used solely for printing your order
- Not shared with third parties beyond what is necessary for production
- Retained for a reasonable period for reprint or reference purposes
Third-Party Services
To operate our business effectively, we use the following third-party services that may process your data:
| Service | Purpose |
|---|---|
| Google Drive | Secure storage of uploaded design files |
| ToyyibPay | Payment processing |
| Make.com | Order automation and workflow management |
| Canva | Design tool integration |
| WooCommerce | E-commerce platform and order management |
| Courier Partners | Order delivery and shipping |
Each of these services operates under their own privacy policies and data protection practices.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies to:
- Keep you logged in to your account
- Remember your preferences and cart contents
- Analyse website traffic and performance
- Improve our services
You may disable cookies through your browser settings, though this may affect certain website functionality such as the shopping cart.
Payment Information
All payments are processed securely through ToyyibPay. We do not store your full payment card details on our servers. Payment transactions are encrypted and handled in accordance with applicable financial security standards.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with:
- Payment gateway providers (for transaction processing)
- Courier and logistics partners (for order delivery)
- Legal authorities (where required by Malaysian law)
- Service providers who assist us in operating our website and business
Data Retention
We retain your personal data for as long as necessary to:
- Fulfil your orders and provide after-sales support
- Comply with legal and accounting obligations
- Resolve disputes or enforce our agreements
Order records are typically retained for a minimum of 7 years in accordance with Malaysian business record-keeping requirements.
Your Rights Under PDPA
As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Withdrawal — Withdraw consent for the processing of your personal data
- Deletion — Request deletion of your personal data (subject to legal obligations)
To exercise any of these rights, please contact us at the details below.
Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the revised policy.
Contact Us
For any privacy-related enquiries, requests, or complaints, please contact us:
Silenthought
246 Tingkat Atas, Jalan Intan 10
Bandar Baru Teluk Intan
36000 Teluk Intan, Perak, Malaysia
📧 silenthought.graphic@gmail.com
📞 016-9311 786 / 011-7110 2209